Terms of Service
ECL provides the Next Generation Radio service for businesses within the Islands of Bermuda.
The service consists of unlimited Group radio talking, Private Call (radio to radio) and optional
Telephone Interconnect service. The service may be curtailed by the client at 1 months notice
and additional services may be added at any time. ECL plans to deliver this service for the full 20
year lifespan of the network. ECL is particularly keen to deliver cost effective services to the
standard you need to operate your business.
The services are primarily designed for dispatch style operations and are delivered with the
following normal operating features:
Group Calls: There is no limit to the number of Group Calls per month. But each PTT is
normally curtailed after 60 seconds to allow the other party to speak.
Private Calls: Private calls are nominally limited to 1000 minutes per month per handset.
However, at ECL's discretion the aggregate of all the time available for a client's fleet will be
used prior to raising a small fee for excess Private Call minutes. Private Calls are limited to 15
minutes duration during busy periods. It should be noted that Private Calls within the network
usually have a lower priority for resources than Group Calls and consequently are first to be
limited or queued in an emergency situation.
Text and Status Messages: Text Messaging is normally limited to 1000 messages per month
per handset. Excess messages may be charged at a small fee.
Telephone Interconnect Service: The Telephone Interconnect Service option is provided on a
best effort basis. The first 100 minutes of calls in each month are included in the connection fee.
Excess calls are charged on a minute basis. The service is set up to bar outbound long distance
calls. Also, DTMF or overdialing is not operational at present. Inbound dialing is currently
achieved by ringing 296-7700 followed by the 4 digit number of the handset required. Telephone
Service calls may be limited to 15 minutes during busy times.
ECL undertakes to make every effort to deliver full Island wide coverage. It will be appreciated
that a wireless service of any nature may be prone to small dead spots. ECL will strive to
improve poor service areas where they are reported. In some cases the geographic realities may
make a solution difficult to achieve without assistance from an individually affected client.
Radio Service normal Access: $25 Telephone Service with 100 minutes: $10
Excess Telephone minutes: $0.10 Excess Private call Minutes: $0.10
Excess Text Messages: $0.02
Late payment fee 1% of 30 day balance
Fleets of 30 or more NGR radios attract a 5% monthly service fee discount.